Privacy Policy
Effective Date: September 16, 2024
Last Updated: March 18, 2025
Introduction
Given the rapid development of new communication tools, it is necessary to pay special attention to privacy protection. That is why Servisys is committed to respecting the confidentiality of the personal information we collect.
Collection of Personal Information
We only collect the personal information that you have consented to provide to us. We limit the collection of your personal information to what is necessary for establishing, managing, and maintaining our relationship with you.
For example, personal information may be collected when:
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Subscribing to our newsletter
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Going through the hiring process
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Opening your client file
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Registering for our activities
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Making service requests
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Processing billing or delivery
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Answering your questions or comments
This personal information may include, but is not limited to:
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Identification information, such as your first and last name, mailing address, email address, phone number, etc.
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Medical or family information, such as your allergies, personal medical history, marital status, etc.
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Financial information, such as your annual income, payment information used for billing, tax-related information, etc.
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Any other information you choose to voluntarily provide to us.
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Any other useful information required to respond to your service requests and allow us to best adapt our interventions.
We use the IT management software TeamViewer for your technical support requests.
Learn more about TeamViewer’s privacy policy.
Sharing of Personal Information
Servisys only shares your personal data in the event of a merger, corporate reorganization, or a partial or total change of control of Servisys.
Right of Access, Objection, and Withdrawal
We are committed to recognizing a right of access, objection, and withdrawal regarding your personal information.
To learn more or to exercise these rights, you may contact the person responsible for the protection of personal information. Once your identity is confirmed, you may request to review the personal information we hold about you, in accordance with legal requirements. A written request is required.
You also have the right to request data portability, which means that we will provide you, upon request, with your personal information in a structured, commonly used, and machine-readable format, where technically feasible.
For any changes to your information or to exercise your right to portability, please contact us promptly by phone or email to keep your file up to date.
Security
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the privacy of your information. However, since no mechanism offers absolute maximum security, a certain element of risk is always present.
Intended Use of Personal Information
We may use your personal information for the following purposes:
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Identifying you as a user of our website and as a client, where applicable
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Establishing and maintaining our business relationship with you
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Providing you with ongoing services
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Improving our product and service offerings, including the use of this website
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Communicating with you regarding questions or comments
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Providing you with information about our products and services that may interest you
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Preventing errors and fraud
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Complying with our legal obligations
Cookies
We use cookies to improve your browsing experience and to better understand how you use our website. Cookies are small files stored on your computer when you visit our website. They contain information such as your display language and certain browsing habits. This data is used for statistical purposes, as well as to enable certain features and facilitate your navigation. The information collected by cookies is kept confidential at all times. You can disable or block cookies by adjusting your browser settings.
Data Retention Period
Personal information is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Links to Other Websites
Our website may occasionally provide hyperlinks to other websites. Information exchanged on those sites is not subject to this Privacy Policy, but rather to the policies of the respective external sites, if any exist. Where applicable, we encourage you to review them before sharing your personal information.
Contact Us
For any questions regarding this policy, you may contact our Privacy Officer (Person responsible for the protection of personal information):
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Phone: 450-305-6177
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Email: loi25@servisys.com
Changes Without Notice
The terms outlined in this privacy policy may be modified at any time and without prior notice.
